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Recently I travelled to Melbourne and completed a Commercial Drying Specialist course ran by Jena Dyco for commercial water damage restorers throughout Australia.

Chem Safe Services are already one of the leading commercial water damage restoration companies in Cairns servicing Far North Queensland. We decided to book in and complete this exhaustive course, so that we could gain further knowledge in this field, particularly in relation to cutting edge techniques and methodologies, to be able to perform water restoration services for business while they are still in operation. This was the key point we took away from this training.



Jena Dyco is the the leading industry training organisation in the Asia-Pacific region. In June, they enlisted Chuck Boutall, who has dried over a million square feet of structure, hundreds of thousands of books and documents and designed permanent systems for various manufacturing and storage projects over his 27 year career as an Application Engineer. When someone with the experience of Chuck comes to run a training course in Australia, we drop tools, grab a notebook, listen and take notes. The purpose of us to attend the course was to walk away with knowledge of the technical methods of effective and timely drying of commercial, industrial, and complex residential water-damaged structures, systems, and FFE. (furniture, fixtures and equipment). With this knowledge with are well prepared and capable of any large and small scale water damage restoration job for Hotels, Restaurants, shops, warehouses, offices, multi story dwellings, apartment blocks in Cairns and throughout Queensland.


The key cause of water damage in a commercial building are.

  • Fire Sprinklers
  • Bath Overflows
  • Storm Damage
  • Water Pipe Damage
  • Under Sink Water Filters
  • Plumbdingers
  • Flexi Hoses
  • Washing Machines
  • Burst mains under slab
  • Air Conditioning
  • Hot Water system
  • Blocked gutters and down pipes
  • The not so nice ones include;
  • Sewerage backup, etc


How to utilise the BIG Drying Equipment

Showing us how to use the bigger equipment, which we are able to deploy to large scale jobs that need a desiccant dehumidifying units with drying pipes feeding into large affected areas rather than using a lot of portable dehumidifying units. Chem Safe Services has the capacity to provide commercial drying services to all whether it be a multi story commercial operation or Basketball Stadium.


A definitive drying calculation for the BIG jobs

As a part of the course a really important point was when they gave us a definitive calculation for us to use to figure out the requirements of what is exactly needed for commercial water damage jobs of all sizes. Before, this course, we were using household domestic calculations, and applying that to commercial jobs. This new method for calculating the required equipment, and timeframes, is more flexible and more accurate, and will allow us to accurately scale to larger jobs. The instructor is from a tropical part of the US, whereby humidity and rain is a factor, therefore we were given great advice how to use these calculations of commercial water damage jobs in Cairns and throughout Queensland in particular


Concrete and Timber subflooring techniques

We learnt a valuable lesson about how to thoroughly dry hard surfaces such as timber and concrete floors, so as to not have any issue with moisture and mould down the track.




Keep your Business operating

To simply walk in and close a business down for a week to dry it properly is unsustainable for many businesses, due to loss of income. To keep them in operation, we can dry while they are not trading, such as nighttime. Other methods include HVAC drying, isolating and temporary subfloor drying. We learnt how to dry walls while the office continues to function 1 metre away.

We also learnt about ghost drying. This is where we continue to run equipment while the business is operating discreetly so no ones knows it is happening. Ideal for a restaurant, when they need to stay open.


Economic benefits of drying while in operation

To dry a commercial premise while in operation may take longer and seem like it will cost more to do. However, if you factor in lost revenue (loss of income) and jeopardise your repeat clients returning, it can be far cheaper overall to dry while still in operation. This benefits the affected business as they can continue operation and the insurance company as they don’t have the loss of income expense.



All in all the Commercial Drying Specialist course we recently completed was really good. We learnt a lot of new techniques and methodologies, and were able to confirm the processes we already have in place are on track with the latest trends coming out of the US. After sitting a 3 hr exam on the topic, and jumping on a plane to fly home, I am left feeling excited about the opportunities this knowledge will bring to Chem Safe Services and the water damage restoration industry in Cairns and throughout Queensland.